Cambridge Cottage

Terms & Conditions of Booking

Valid from: 1 November 2012.

Contract of Hire

The contract is for the hire of the property for holiday purposes only. We do not accept bookings from Hirers under 21 years of age. All bookings start from 4pm on the date of hire and the property must be vacated by 10am on the day the period ends.

Booking Deposit

If the booking is made more than four weeks from the commencement date, a deposit of 20% of the total cost of the stay is required in order to secure the booking. Bookings will be confirmed upon receipt of the required deposit payment.  Those paying by cheque will have their reservations held for 5 working days pending receipt of the deposit.

After the cooling off period, the deposit paid on the booking is non-returnable.

If the booking is made within four weeks of the holiday commencement date, the full accommodation rental will be required. 

Cooling off

If you wish to change your booking within 7 days of making it, and the holiday commencement date is more than 28 days away, your deposit will be fully refunded after deduction of processing costs charged to us for receipt and refund of card, paypal or moneybookers transactions.

Balance Payment

The balance payment is due 4 weeks before the holiday commencement date. An email reminders will be sent to the email address provided at booking. Payments may be made by credit or debit card, or by cheque or bank transfer.  We do not charge any extra fee for payment by card. We reserve the right to cancel a holiday where full payment has not been received less than 14 days before the holiday commencement date. The deposit paid on the booking is non-returnable.

Value Added Tax

VAT is not charged

Cancellation of Booking

If you are forced to cancel your holiday due to unforeseen circumstances, you must inform us in writing immediately.

• Cancellations made within 7 days of booking, and the holiday commencement date is more than 28 days away, the deposit will be fully refunded.
• Cancellations made after 7 days of booking and the holiday commencement date is more than 28 days away, the full deposit will be refunded only if the property can be re-let.

• Cancellations made less than 28 days prior to the holiday commencement date will be liable for the full cost of the stay. The full amount will be refunded if the property is re-let.
• Cancellations made during the stay will be liable for the full cost of the stay. A pro rata refund will be made if the property is re-let for the remaining days.

Amenities

The use of accommodation and its facilities, is entirely at the users’ risk, and no responsibility can be accepted for injury, loss or damage to user's or visitors’ belongings. However, the Owner does not seek to exclude or limit legal liability for the negligence of their servants or agents. The Owner cannot accept liability for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, power failures, or damage resulting from exceptional weather conditions.

Availability

The Hiring Contract is made on the understanding that the property and its facilities as published will be available for the dates stated. In the unlikely event that a property is not available through events arising outside the control of the Owner, then the Owner may be forced to cancel the booking. The Hirer will be advised as early as possible. Where possible, The Hirer will be offered suitable alternative accommodation, which, if not acceptable, will entitle the Hirer to a refund of all monies due. The Hirer will not as a result have any further claims against the Owner. The accommodation is booked strictly on the basis that it is used for holiday accommodation only and there is no right to remain on the property after the expiration of the rental period. Guest Responsibilities For the whole of the period included within your booking, you will be responsible for the property and will be expected to take all reasonable care of it. The property and all equipment and utensils must be left clean and tidy at the end of the hire period. The Hirer must ensure that the property is fully secure when they are out and upon vacation of the property.

Guest Responsibilities

For the whole of the period included within your booking, you will be responsible for the property and will be expected to take all reasonable care of it. The property and all equipment and utensils must be left clean and tidy at the end of the hire period. The Hirer must ensure that the property is fully secure when they are out and upon vacation of the property

Occupancy

The Hirer shall use the accommodation strictly for private holiday occupation and this agreement shall not confer on the Hirer any security of tenure within the terms of the Housing Act 1988 pursuant to which the occupation shall be deemed to be by way of an excluded tenancy. The Hirer shall not do or allow to be done anything, which may become a nuisance to the occupiers of neighbouring properties. In no circumstances may the number of persons occupying the property exceed the number of beds provided. The Owner reserves the right to refuse admittance or require that the Hirer vacate the property if this condition is not observed. In this eventuality, no refund of monies will be due.

The Owner reserves the right to refuse or revoke any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the property concerned.

Damage

All damages and breakages are the legal responsibility of the hirer and should be notified to the Owner immediately so that items can be replaced or repaired for the next guests. Their cost shall be refundable on demand, however minor damage or breakages will not normally be charged.  The owner reserves the right to charge tenants for extra cleaning, breakage or damage beyond what is reasonably expected. The Owner has the right to enter the property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if emergency repairs need to be carried out).

The Owner reserves the right to repossess the property at any time, where you or any member of your party has caused unacceptable damage. The Owner shall not be liable to make a refund of any remaining portion of the hire terms paid.

Guide dogs

Guide dogs are welcome by prior arrangement.

Pets

No pets are permitted at Cambridge Cottage.

Smoking

Smoking is strictly forbidden anywhere inside the cottage.

Linen

Bed linen and towels (including tea towels) are provided.

Service

If you should encounter a problem during your stay, or if you are dissatisfied with the service provided, please should refer to the owner immediately. The Owner will take all reasonable steps to correct any problems arising. Other than in exceptional circumstances the Owner will not consider claims for problems notified  after the stay has ended.